These days point of sale (POS) system is critical to your business, finding a perfect support system is the challenge and would be a very important decision. Somehow a dealer is a more important factor than an actual hardware and software. However, Point of Sale Support is an excellent system with great support facilities.
So, What are you zero in finding the right dealer? Here are some of the things you can consider.
Finding a perfect dealer will play a big role in your decision. If you operate a fine dining restaurant with Hi-Fi market clientèle, then your business requirements are vastly different from someone else's who runs a self-service cafeteria. A library has a different set of needs than a dry cleaning outlet.
Alway's make a point to investigate what experience the has in the specific industry. And for how much time they have been dealing with your industry.
If the dealer does have experience in the industry then ask for references from within the industry, or in closely related operations.
Get these references questioned about all aspects of their POS system experience. What is it they would have done differently in choosing and using their equipment? What is if they don't like about the dealership/choice of the system?
Also, find the users who are served by this dealer. You can also find that people do not directly refer to the dealer tend to be more upcoming about the positive and negative of the equipment and the dealer.
Point of Sale Support system quickly becomes indispensable to your operations. Any critical time is normally very serious affair and can affect your business in several ways. That's the reason why support is a critical factor.
Ensure up to what extent support you require. Will you have 24 hours to support? Since when you can afford to run without a live POS system?
Discuss with the prospective dealer and have a thorough understanding of the support which they offer. They might provide initially a phone support. If that does not solve the glitches, they can send support personnel over. As if the problem could not be rectified immediately, then find out equipment on loan if possible so that your system could be functional again. Demand to see a copy of the service contract and scrutinize it carefully.
Also, request the dealer to give you a demo of the tool which they are proposing to install for you. This demo can be at your site or theirs. Get along with some of the actual end users in your organization. A trail is the best way to judge the equipment.
2 Yaers Ago, Thursday, June 2, 2016, 08:56:36